Shipping & Returns

We ship through DTDC standard courier service for domestic orders and via registered post including Indian Post Office, BlueDart, DHL or Aramex outside for international orders. Transit time for international orders is usually 7-10 working days and domestic orders 2-5 working days. Products are shipped out within 1-4 working days, unless the product has a different shipping timeline mentioned.

SHIPPING CHARGES

We don't charge any extra shipping cost on domestic orders. On international orders we charge an extra amount for shipping.

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order. Any duties or charges are directly paid to the shipping agency, they are levied only once the product enters the country and has to be paid by the customer.  

RETURNS

It is our earnest effort to deliver the best quality products.  As a policy, no exchange or returns are offered on any product that's delivered in the best of condition. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we will re-fulfil your order upon verification. The right product will be delivered to the customer in 10 working days.
To start a return, you can contact us at handicraftsjrt@gmail.com. Please note that returns will need to be sent to the following address: 

JRT Handicrafts LLP
Kansara Street, Katla Bazar,
Jodhpur City,
Rajasthan - 342001

Our pieces are handcrafted and slight variation in colour and form is considered acceptable. You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over INR 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return or exchange a product or report a damage in transit please get in touch with us via email on handicraftsjrt@gmail.com within 24 hours of the product delivery.
We are not liable to pay any duties or taxes, in case the customer refuses to pay - for any international order.