General Information
We specialize in personal accessories and gifting options such as cufflinks, buttons, and belts, walking sticks,. Additionally, we offer a wide range of home decor items including photo frames, wall decor, and other decorative pieces.
Yes, we offer customization options for select items such as cufflinks, buttons, belts, shoehorn and many more. Please check the product details page or contact our customer service for more information on customization.
Ordering and Payment
You can place an order directly through our website. Simply browse the products, add your desired items to the cart, and proceed to checkout.
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), UPI (Paytm, PhonePe, GPay), and other secure payment options.
Orders can be modified or cancelled before they are shipped. Please contact our customer service team as soon as possible to make any changes.
Shipping and Delivery
Yes, we offer international shipping. Shipping fees and delivery times vary depending on the destination. Please refer to our shipping information page for details.
Delivery times vary based on your location and the shipping method selected. Typically, orders within the country arrive within 5-7 business days, while international orders may take 10-15 business days.
Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp, which you can use to track the status of your shipment.
Returns and Exchanges
We accept returns within 7 days of delivery. Items must be unused and in their original packaging. Custom or personalized items may not be eligible for returns. Please refer to our return policy page for detailed information.
To initiate a return or exchange, please contact our customer service team with your order number and details about the product you wish to return or exchange.
If the return is due to a defect or an error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.
Product Care and Maintenance
To maintain the quality of your accessories, we recommend storing them in a dry place and avoiding exposure to harsh chemicals. For cleaning, use a soft damp cloth if necessary.
The care instructions for each home décor item can vary. For most items, dusting with a soft cloth and using mild cleaning agents are recommended. For specific care instructions, please refer to the product care page.
Customer Support
You can contact our customer support team via email at handicraftsjrt@gmail.com or call us at +91-8058318483. Our team is available from Monday to Saturday, 10 AM to 6 PM.
Yes, we offer gift wrapping and special packaging for certain products. This option can be selected during the checkout process.